Americas Best Value Inn
Americas Best Value Inn Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 283 reviews, 6% would recommend, 92% unfavorable; most consumers report dissatisfaction and say they will not return.
Key Takeaways for Future Customers
- Check recent Americas Best Value Inn reviews before booking and confirm refund and cancellation policies.
- Expect potential issues with cleanliness and customer service; document problems and request refunds immediately.
Negative Feedback / Risk Areas
- Frequent reports of dirty rooms, roaches, mold, bed bugs, billing errors and withheld or delayed refunds.
- Repeated complaints about rude, unresponsive or hostile management and front-desk staff harming guest resolution.
- Safety and maintenance concerns including no hot water, no electricity, and overbooking or wrongful eviction.
Positive Feedback
Some guests note low price and convenient location, but positives are sparse compared with pervasive service and cleanliness complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 283 reviews, 6% would recommend, 92% unfavorable; most consumers report dissatisfaction and say they will not return.
Key Takeaways for Future Customers
- Check recent Americas Best Value Inn reviews before booking and confirm refund and cancellation policies.
- Expect potential issues with cleanliness and customer service; document problems and request refunds immediately.
Negative Feedback / Risk Areas
- Frequent reports of dirty rooms, roaches, mold, bed bugs, billing errors and withheld or delayed refunds.
- Repeated complaints about rude, unresponsive or hostile management and front-desk staff harming guest resolution.
- Safety and maintenance concerns including no hot water, no electricity, and overbooking or wrongful eviction.
Positive Feedback
Some guests note low price and convenient location, but positives are sparse compared with pervasive service and cleanliness complaints.
Media from reviews
Syracuse, New York
Irresponsible
I didnt have shower for all my stay, not responsible , it was a awful experience i have had in my whole life.
- Hotel staff were not responsible at all
Preferred solution: Full refund
User's recommendation: don’t do any reservation with this hotel and company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boise, Idaho
Resolved: Rude and lying front desk lady
- - Front desk told us to leave and won't renew our stay.
- - Ants and mold in the room; they claimed the room stank, but we disagree.
Company fixed the issue and I have been provided with product replacement.
My parents and I have been staying at the America Best Inn in Boise for a month. The front desk lady is kicking us out for no reason at all, and she said we could renew our stay, but she said we can't now.
She also said that the room stinks, but it doesn't. The room service barely came to our room. We had an air freshener. We've been nice.
The front desk lady will scam you. She doesn't speak English well.
There were ants in our room. There is mold.
- Beds
Preferred solution: Full refund
User's recommendation: Don't come
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Paul, Minnesota
Complaint
- - The room was not clean; bugs on the floor.
- - Beds weren't made, no towels, and trash outside.
- - No one at the desk at night; they didn't contact me.
The room was completely disgusting. It was not clean, bugs on the floor, *** on the curtains, beds weren't made, no towels, trash piled up outside, and no one was ever at the desk at night.
They never contacted me after I complained.
Do not stay here. Drug den or something.
- Somewhere to sleep
- Everything else except the place is nasty garbage everywhere
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
- - Checked into Americas best, Northport, FL; towels with unknown substance.
- - Refund denied after 45 minutes; processing would take 3 to 5 days.
On may 24 2025 we Checked into Americas best in Northport on 14,000 N. Tamiami Trail in Florida.
Put our bags in the room and werent too pleased but wanted to go have lunch. We got back from lunch and thats when we found the ridiculous surprises . Towels with unknown substance on them. Phone wasnt working and black hairs on the sheets on the bed when we pulled the cover back .we went to the desk.
I said were checking out. I want a refund. He said OK they said it would be 3 to 5 days to process.. No refund yet I just called them and after about 20 attempts to get somebody on the phone, they informed me that Americas best corporate said because I didnt complain sooner than 45 minutes.
They refused a refund. I took pictures of everything that we saw. Its truly disgusting. The pictures will be submitted to Hotels.com because they are greatly misrepresenting a good reservation company I am disgusted at the fact that theyre refusing to give my money back.
Thats horrible customer service. And I guarantee you my experience and this story will travel to many many people.
The first video and 6 pictures is from our experience. The pictures after those 6 is what is represented on hotels.com, absolutely ridiculous how anyone can display pictures like this as this is what their motel really looks like.
User's recommendation: Do not go near this motel
Memphis, Tennessee
The Manager Lying about my dogs. Acting as if i haven’t paid money to keep my dogs warm
- - A dog catcher was called for no reason after a dispute about noise.
- - The owner harassed people during the winter storm and called the humane society.
Thr dog catcher was called for no reason my dog *** on the property and i hadnt gotten it up before the owner / Manager beat on the door complaining about *** out side talking real nasty I responded by saying ok and the i said you dont have to talk like that He walk on and then went and called the inhumane society on my dogs. This person has got into with several people since these last 4 day ive been up here He walking around harassing people during this
tragic winter storm He is jeopardizing the livelihood of me and my dogs doing this inclement weather that is under freezing.
User's recommendation: As long as this person is Managing this Hotel in Brinkley Ark. No should go there.
Cherokee Village, Arkansas
Will not help me
Rude night manager and I need someone with proof of citizenship to help me. I will be calling on all your locations.
- Please speak clear english
Preferred solution: Apology
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Louisiana
- - I was told I could not have visitors or my grandsons would be kicked out.
- - I request a four-day refund and will not return to the Inn.
I walked away from a domestically violent relationship and came to Alexandria. I've been here four days so far and since then I've been at the American Best Value Inn on McCarthy Drive.
Probably at 9:45 p.m., the manager/owner basically had his night-watching son come knock on the door and tell me I was not allowed to have company. When I asked what he meant, he told me I couldn’t have my grandsons come visit me. I was told I could not have any visitors, or I would be kicked out and would have to go to another motel. Then to top it off, like we were doing something wrong, the night worker and her son made sure I kept the door open while my grandsons picked up their things so they could walk out and leave, but he watched and made sure they left before he went down the stairs.
I stay to myself and don’t understand why all of a sudden I’m being singled out because my grandsons came to visit me. Since when can't they? I want to be reimbursed for my four days here because that was uncalled for. I'm 60 years old and I've never been in a motel where the management would not let family members come visit family members that were out of town.
I expect my refund ASAP because you took it daily from me, and I will never step foot on the property of the American Best Value Inn again.
Be prepared; foreigners run these motels, and because we’re Americans, they expect to single us out and nitpick to try and get us kicked out so they can keep the money.
Preferred solution: Full refund
Houston, Texas
No tv
No TV for 2 days . Ice machines.
No soda machines. Room is dirty.
No clean towels.coffee is cold. No breakfast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't reviewed my refund
- - Reserved 5 nights; stayed 3 due to a hotel fire and evacuation.
- - Red Cross referred me to Mike Patel; no refund for 2 unused nights.
File a consumer complaint with attorney general office.
Made my reservation for 5 nights; I only got to stay for three of the nights because on the third night the hotel had a fire. Everybody was told to evacuate the hotel and people who were long-term residents were getting help through the Red Cross.
I contacted the Red Cross, and they pointed me to Mike Patel, the owner of America’s Best Value Inn, and I got nowhere on my refund for the 2 nights that I didn't get to stay. I've contacted the owner on several attempts only to get nowhere.
- Room was nice and comfy
- Management doesnt return calls
Preferred solution: Full refund
Los Angeles, California
A charge made to credit card
- - A $100 hold on the card was to be released after checkout.
- - The card was charged instead, and the hotel could not be reached (voicemail).
$100 hold for miscellaneous on the credit card was to be released after check-out. The card was charged instead of being released. I tried several times to contact the hotel but kept going to voicemail.
- Very pleasant stay nice clean facility
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Illinois
I gave them a pet and they kept telling we sent but my bank never received it. I call the hotel on October 13 and was told it was sent. Then I called back on the morning of 14th and he said we sent
- - Refund promised for two weeks; updates not met.
- - Towel counts and cleanliness reportedly inconsistent; service dog claim and roach report.
They where good they got I got a email and they told the hotel to refund my money
User's recommendation: Stay Way from that hotel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMenacing customer
Guest made threats, kicked my door, and has made threats every time he has walked by my room. I called the police, and they could not locate him.
- Convenient and affordable
- Lack of security
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburg, Kansas
I want to cancel nights I've already paid for
- - Vehicle vandalized in the parking lot.
- - Sought to catch the vandal and cancel prepaid nights.
- - Front desk contact unavailable; phone numbers unhelpful.
Issue was resolved in less than 24 hours
Although I never caught the person responsible, what I did see was enough to make me want to cancel the remaining 4 nights I have already paid for. However, I've been sitting in the lobby for 45 minutes trying to get someone to come to the front desk so they can refund my remaining nights. I still have yet to contact anyone. To make matters worse, every number I can find online for America's Best Value Inn either doesn't speak English or the recording gives me the runaround.
I'm not a happy customer.
I've been here for almost a month. You would think they would show a little more motivation to at least come to the front desk.
- Owner and managers are very accommodating polite and knowledgeable
- Breakfast
- Rooms are very clean
- No security cameras outside
- Maintenance is a joke and full of shit
- Maids dont speak english
Preferred solution: Full refund
User's recommendation: Make sure your car has a dash cam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Due to Bed Bugs in Room
- - Tried to cancel due to bed bugs infestation; refund denied.
- - The reviewer says others would not stay and that good businesses would refund.
Tried to cancel the reservation due to a bed bugs infestation and was denied a refund. Anyone I know would not stay in a facility that has bed bugs, and good business people would allow you to cancel a reservation and offer a refund for such a thing.
User's recommendation: Do not stay here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay at hotel
Room was very filthy, my feet were black after walking across the floor! There were roaches in the room.
Sewage was backing up in the bathtub! This was very nasty!
User's recommendation: Do not stay here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting, moldy room
- - Mold on curtains and stained sheets.
- - Bed against the AC; the unit seemed at risk of detaching.
- - Bathroom smelled like urine; one light and roaches.
In town for a funeral. Chose this hotel because of previous experiences with this chain.
By far the most disgusting hotel I have ever stayed at. Mold all over the curtains, bed pushed up against the AC; when bed was moved, AC wanted to fall out of the wall. Stained sheets, bathroom smelled like urine. One light in the whole room.
TV was wet, fridge was horrible. Roaches!
User's recommendation: DO. NOT STAY HERE!! RUN AWAY FAST
About
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Americas Best Value Inn is a hotel chain. The company headquarters is based in Coral Springs, Florida, USA. It is a subsidiary of Vantage Hospitality Group, Inc. Americas Best Value Inn offers hotels across the United States. The reservation can be done online. There are discounts and special offers. It is possible to find business and groups travel solutions. The company provides the Vantage Hotels application for Android and Apple operating systems. It also offers an affiliate program for website owners. Reservation cancellation may require a penalty. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service.
Americas Best Value Inn is ranked 397 out of 6648 in Hotels and Resorts category
USA
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